Terms and Conditions

The General Terms and Conditions of the Manimo-pro.si Online Shopping Center are drafted in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the GZS and international e-commerce codes.

The online provider manimo-pro.si is managed by Manimo d.o.o.

Company Details:

Manimo d.o.o.

Žnidarčičeva ulica 33, 5290 Šempeter pri Gorici

Tax ID Number: SI212452572

Registration Number: 1828860000

Upon registration with the manimo-pro.si system, the visitor obtains a username, which is identical to their email address, and a password. The username and password uniquely identify the user and link them to the entered data. With confirmed registration via email, the visitor becomes a user and gains the right to make purchases. If the user wishes to change their email address at any time, they must send a request to info@manimo-pro.si. The email address change will be implemented on the same or the next business day at the latest, and the user will be notified via email.

These General Terms and Conditions address the operation of manimo-pro.si, user rights, and the business relationship between the provider and the buyer.

Availability of Information

(summary of legislation)

The provider undertakes to always provide the buyer with the following information:

– company identity (company name and registered office, registration number),

– contact details that enable quick and efficient communication for the user (email, telephone),

– essential characteristics of goods or services (including after-sales services and warranties),

– availability of items (each item or service offered on the website should be available within a reasonable timeframe),

– conditions for delivery of items or execution of services (method, place, and delivery deadline),

– all prices must be clearly and unambiguously defined, and it must be clearly indicated whether they already include taxes and shipping costs,

– payment and delivery methods,

– validity period of the offer,

– the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also whether and how much it costs the buyer to return the item,

– explanation of the complaint procedure, including all information about the contact person or customer service department.

Product Offer

Due to the nature of online business, the offer on studioav.si is updated and changed frequently and rapidly.

Prices are presented as Regular Prices. Regular Prices are prices set by the provider.

Order and Prices

The sales contract between Manimo d.o.o. and the buyer in the Manimo d.o.o. online store is concluded at the moment Manimo d.o.o. sends the buyer the first email confirming their order. From this moment, all prices and other conditions are fixed and apply to both Manimo d.o.o. and the buyer.

The sales contract (i.e., the first email regarding the order status) is stored electronically on the Manimo d.o.o. server and is available to consumers upon their written request.

Payment Methods

The provider offers the following payment methods:

– with payment cards online

The provider issues an invoice to the buyer on a durable medium, with itemized costs and instructions on how to withdraw from the purchase and return items, if necessary and possible. The buyer is obliged to check the accuracy of the data on the invoice and notify the seller of any errors within eight days of receipt. Later complaints will not be considered.

The sales contract (order) is stored electronically on the provider’s server and is accessible to the buyer at any time in their user profile.

Prices

The regular price is the price for all users who wish to make a purchase in our store.

All prices include VAT, unless explicitly stated otherwise. Prices are valid at the time of order submission and do not have a predetermined validity period.

Prices are valid for payments made using the aforementioned payment methods, under the aforementioned conditions.

Despite exceptional efforts to ensure the most up-to-date and accurate data, it is possible that price information may be incorrect. In such a case, or if the price of an item changes during order processing, the provider will allow the buyer to withdraw from the purchase, and at the same time, the provider will offer the buyer a solution that will be mutually satisfactory.

The sales contract between the provider and the buyer is concluded at the moment the provider confirms the order (the buyer receives an email with the status “Order Confirmed”). From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.

Consumer’s Right to Withdraw from the Contract

– For distance contracts, the consumer has the right to unequivocally inform the company via email (info@manimo-pro.si) or any other communication channel within 14 days that they are withdrawing from the contract, without having to state a reason for their decision. The form for withdrawal from a distance contract can be downloaded by clicking HERE.

– The consumer must return the goods to the company no later than 14 days after notifying withdrawal from the order. The consumer returns the goods to the address: Manimo d.o.o.d.o.o., Vojkova cesta 58, 1000 Ljubljana, Slovenia. The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of returning the goods.

– The consumer must return the item to the seller undamaged and in an unchanged quantity, unless the item is destroyed, damaged, lost, or its quantity has decreased through no fault of the consumer.

– Upon returning the goods, the consumer must also send the invoice for the goods, personal data, and the transaction account to which they wish to receive the refund. The refund will be processed within 14 days of receiving the notification of withdrawal from the contract.

– In case of withdrawal from a contract where a promotional code or discount code was used, these funds are considered a discount and are not refunded to the user. Only the paid amount is refunded to the user’s bank account, and the promotional code is simultaneously returned to the user in the form of a new code. A gift voucher is considered a payment method upon withdrawal from the contract and is returned to the user as a gift voucher.

Contest Rules

Definition of Terms

The organizer of the contest is Manimo d.o.o.d.o.o., Zgornji Hotič 11a, Litija. A participant in the contest is a natural person who participates in the announced prize campaigns.

Prize winners are determined by a random computer selection function or by the organizer’s commission.

Right to Participate in the Contest

Participants in the contest must be natural persons who are citizens of the Republic of Slovenia. Persons employed by the contest organizer and persons employed by other legal entities involved in the execution of this contest may not participate. Legal entities cannot be participants in the contest. Persons who do not accept the contest rules may not participate in the contest. A participant is deemed to have accepted the contest rules by participating in the announced contest.

No purchase of services or products from the contest organizer is necessary to participate in the contest.

Electronic Prize Draw

All contest participants may participate in the draw. Each participant may enter the prize draw only once. The result of the draw is final. No appeals are possible. The winner will be notified of the prize receipt and collection method via email.

Obligations of the Winner

Cash payment of the prize is not possible, nor can it be exchanged for another item.

The winner is obliged to provide the contest organizer with their personal data – name, surname, address, email address, and telephone number – in writing (email) no later than two days after receiving notification that they are a prize winner.

If, within three (3) business days from the moment the winner sends notification of being drawn, the contest organizer does not receive all necessary data and a statement that they wish to receive the prize, for any reason (e.g., the winner declares they do not wish to accept the prize, the address or email address is incomplete or incorrect, etc.), it is considered that the winner does not wish to accept the prize, and thus the organizer is released from all obligations under this contest in relation to the drawn participant and acquires the right to dispose of the prize for any other purpose.

Personal Data Protection

The contest organizer protects all personal data obtained from participants during the execution of the contest in accordance with regulations governing personal data protection. The organizer may use personal data obtained from participants exclusively for the purposes for which they were obtained. The contest participant agrees that the organizer may send them notifications regarding the organizer’s offer. The participant, or their guardian or legal representative, may withdraw their consent for the use of personal data obtained in the contest for direct marketing purposes at any time. The contest organizer reserves the right to organize the award ceremony as a public event. By participating in the contest, the participant allows their name and address to be used in the audio, photo, and video material of the contest organizer. The drawn participant allows the contest organizer to publish their personal data in public media and on the World Wide Web for the purpose of informing about the draw results or prize collection.

Publication of Contest Rules

By submitting their data via the input form on this page, contest participants agree that they are familiar with the rules and undertake to act in accordance with the contest rules. In case of any dispute or ambiguity, these rules shall be considered primary in relation to any other publications, whether in printed, electronic, or any other form.

Purchase Procedure

1. Order Accepted: After placing an order, the buyer receives an email notification that the order has been accepted. Comprehensive information about the order status and content is always available to the buyer on the provider’s website.
2. Order Confirmed: The provider reviews the order, checks the availability of the ordered items, and confirms or rejects the order with a reason. The provider may call the buyer on their contact telephone number to verify data or ensure delivery accuracy. For the delivery of goods that the provider does not have in stock in its own warehouse, the provider is exclusively bound by the delivery from the provider’s supplier and the time within which the provider’s supplier can deliver the goods to the provider. The provider keeps the buyer informed via email about up-to-date information regarding the delivery of goods. If the delivery period is very long and the buyer does not wish to wait, the buyer can inform the provider, who will remove the item from the order and refund any already paid funds to the buyer, and either deliver the remaining items from the order according to the buyer’s choice or cancel the entire order. If the supplier does not confirm the availability of the ordered items to the provider within three months from the date of order submission, the provider may reject the buyer’s order due to the unavailability of the goods. On the day of rejection, the buyer’s order ceases to be valid. The provider assumes no responsibility for damages arising from longer delivery times or non-delivery of goods that the provider does not have in stock in its own warehouse.
3. Goods Dispatched: Within the agreed timeframe, the provider prepares and dispatches the goods and notifies the buyer via email. In the aforementioned email, the provider also informs the buyer about the goods return policy, where to turn in case of delivery delays, and where to turn in case of a complaint.

Should the buyer decide to cancel an order, they must immediately notify us by calling 031 270 712 or via email at info@manimo-pro.si. If the order has already been dispatched, the buyer must refuse the shipment from the delivery service. In the case of personal pickup (when the goods are already ready for collection), the buyer must also communicate their wish to cancel the order via the aforementioned telephone number or email.

Right to Withdraw from Purchase, Return of Goods

The consumer has the right to inform the company (at the contact email address info@manimo-pro.si) within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for their decision. The return period begins one day after the date of receipt. The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the goods. The goods must be returned to the seller no later than 30 days from the date of sending the notification of withdrawal from the contract (purchase).

The received goods must be returned undamaged and in an unchanged quantity, unless the goods are destroyed, damaged, lost, or their quantity has decreased through no fault of the consumer. The manufacturer of the item also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is an integral part of the item, it must also be included upon return in its original condition at the time of receipt of the item (i.e., undamaged and in an unchanged quantity).

Refunds will be processed as soon as possible, but no later than 30 days from the receipt of the notification of withdrawal from the contract. Refunds are made to the buyer’s bank account.

Returning the received goods to the company within the contract withdrawal period is considered a notification of withdrawal from the contract.

Warranty

Items come with a warranty if stated on the warranty certificate or invoice. The warranty is valid subject to the instructions on the warranty certificate and upon presentation of the invoice. Warranty periods are specified on the warranty certificates or invoices.

Warranty information is also provided on the item’s presentation page. If there is no warranty information, the item does not have a warranty, or the information is currently unknown. In the latter case, the buyer can contact the provider, who will provide up-to-date information.

Material Defect

When is a defect material? Primarily when:

– the item lacks properties that enable its normal use,

– the buyer receives an item that does not match the model, with the exception of models displayed for informational purposes only.

How is the suitability of an item checked?

It is checked against another, faultless item of the same type, as well as against the manufacturer’s statements or indications on the item itself.

How is a material defect claimed?

The buyer must notify us of any material defect, along with a precise description thereof, at their own expense, within the legally prescribed period. The buyer must also allow us to inspect the item.

In which cases should I claim a material defect?

In cases where the goods do not have a warranty. It must be claimed within the legally prescribed deadlines.

The right to claim material defects is more precisely regulated by the provisions of the Consumer Protection Act.

Returned Items

Returned items are items that have been returned to Manimo d.o.o.d.o.o. and have deficiencies (damaged product, etc.).

By inspecting returned items, we ensure their flawless operation.

For this reason, the warranty period is also changed, which is likewise stated next to each item in the ‘Returned Items’ category and also indicated on the invoice.

Items categorized as ‘Returned Items’ cannot be returned and exchanged for an identical, new item without additional payment, but an exchange for an identical or different item of equal value (or with payment of the difference) is possible. In case of item malfunction, the customer is entitled to withdraw from the contract within the same periods as apply to all items or to warranty repair.

Delivery

The provider will deliver the goods or services within the agreed timeframe.

The contractual partner for parcel delivery is GLS Slovenia, but the provider reserves the right to choose another delivery service if it can fulfill the order more efficiently.

We also organize delivery with our own vehicles.

Security

The provider uses appropriate technological and organizational means to protect the transmission and storage of personal data and payments.

Personal Data Protection

The provider undertakes to permanently protect all user personal data.

The provider stores the IP addresses of all manimo-pro.si visitors indefinitely, and for registered members, also: name and surname, email address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration, and communication archive with the provider.

The provider will use personal data exclusively for the purpose of fulfilling orders (sending informational materials, offers, invoices) and other necessary communication.

User data will under no circumstances be handed over to unauthorized persons.

The user is also responsible for the protection of personal data by ensuring the security of their username and password and appropriate software (antivirus) protection for their computer.

Communication

The provider will contact the user via remote communication means only if the user does not explicitly object.

Advertising emails will contain the following elements:

– will be clearly and unambiguously marked as advertising messages,

– the sender will be clearly identifiable,

– various campaigns, promotions, and other marketing techniques will be clearly marked as such. The conditions for participation in them will also be clearly defined,

– the method for unsubscribing from advertising messages will be clearly presented,

– the provider will explicitly respect the user’s wish not to receive advertising messages.

Child Protection

Advertising messages will be clearly visible (considering age) and distinctly separated from games and competitions. All communication intended for children will be age-appropriate and will not exploit children’s trust, lack of experience, or sense of loyalty.

The provider must not accept an order from anyone they know or suspect to be a child without the explicit permission of their parents or guardians.

The provider must not accept any personal data concerning children without the explicit permission of their parents or guardians. Furthermore, the provider must not disclose data received from children to third parties, with the exception of parents or guardians.

The provider must not offer free access to products or services that are harmful to children.

Disclaimer

The provider makes every effort to ensure the timeliness and accuracy of the data published on its pages. However, product characteristics, delivery times, or prices may change so rapidly that the provider is unable to update the information on the websites. In such a case, the provider will inform the buyer of the changes and allow them to withdraw from the order or replace the ordered item.

The provider is not responsible for the content of product reviews written by visitors. The provider reviews opinions before publication and rejects those that contain obvious falsehoods, are misleading, or offensive. The provider is not responsible for the information in the reviews and disclaims any liability arising from the information contained therein.

Although the provider strives to ensure accurate photographs of products for sale, all photographs should be considered symbolic. Photographs do not guarantee the characteristics of the item.

The provider may withdraw from a contract with a customer only if an obvious error is found (Article 46 of the Obligations Code). An obvious error is defined as essential characteristics of the item and all mistakes that, according to trade customs or the parties’ intent, are considered decisive and which the provider, if aware, would not have confirmed or entered into the contract. This also includes obvious pricing errors.

The provider reserves the right to change the terms of business at any time and in any manner, regardless of the reason and without prior notice.

Complaints and Disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom the buyer can connect by phone or email in case of problems. Complaints are submitted via the email address info@manimo-pro.si. The complaint handling process is confidential.

The provider is aware that a key characteristic of consumer disputes, at least concerning judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing consumers from initiating disputes in court. Therefore, the provider makes every effort to resolve any potential disputes amicably.

In the event of judicial dispute resolution, the competent court is that of the consumer’s permanent residence.

Out-of-Court Consumer Dispute Resolution

In accordance with legal norms, we do not recognize any out-of-court consumer dispute resolution provider as competent for resolving a consumer dispute that a consumer might initiate under the Consumer Dispute Resolution Act. Manimo d.o.o., as a provider of goods and services enabling online commerce in Slovenia, publishes an electronic link to the online consumer dispute resolution platform (ODR platform) on its website.

The aforementioned regulation stems from the Consumer Dispute Resolution Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online consumer dispute resolution and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

We wish you a pleasant and beneficial shopping experience!

The Manimo d.o.o. Team